Your branch
Which campus the complaint concerns. See the next section for the four Oman options.
Raise a complaint.
Complaints go straight to the CEO office and are resolved within three working days. Here is what the form asks and how to fill it in.
Our commitment
Every complaint reaches the CEO office.
American Lyceum is an ISO certified company, and complaint and feedback management is an important part of ISO. As per our Quality Policy, we are in a spiral of continual improvement.
The Complaint Management System is handled directly by the CEO office. Any complaint against the CEO of the organisation is forwarded to the integrity line, so no complaint is reviewed by the person it concerns.
- Resolved within three working days
- Handled directly by the CEO office
- Integrity line for complaints about the CEO
Before you start
What the form asks for.
Six things. Have them ready and the form takes a couple of minutes.
What it relates to
Choose one: Academic, Staff, Account or Other.
Name of person
If your complaint concerns a particular person, name them here.
Priority
Normal or Urgent. Use Urgent where a child’s safety or wellbeing is involved.
A photo, if you have one
You can attach an image. It is optional, but it helps us understand the situation.
The details
What happened, when, and what you would like us to do about it.
Choosing your branch
The four Muscat options.
The branch list on the group form covers every Lyceum campus, so it is long. These are the four in Oman. Pick the one your child attends.
- Nursery Azaibah
- Nursery Al Ghubra South
- School Azaiba (Junior Campus)
- School Azaiba (Senior Campus)
Not sure which applies? Call +968 96970503 and we will tell you.
Ready
Open the complaint form.
The form opens on the Lyceum Group of Schools system, where your complaint is logged and routed to the CEO office.
Prefer to talk
Or speak to us directly.
If the matter is urgent, or you would rather raise it in person, contact the school.
- PHONE+968 96970503 · +968 90856281
- WHATSAPP+968 96970550
- OPENING HOURSSunday to Thursday, 7:00 AM to 2:30 PM
Tell us, and we will put it right.
Every complaint is logged, reviewed by the CEO office, and answered within three working days.